Refund Policy

Cancellation & Refund Policy

At flytoglam.com, ALL bookings are subject to strict cancellation and refund terms. By completing a booking, you agree to the following policy in full. Flytoglam.com reserves the right to deny any refund request that does not meet these conditions.

1. Flight Bookings

• All flight tickets are non-refundable once issued, unless the airline explicitly offers a refundable fare
• Cancellations after ticketing incur a minimum fee of $250 CAD per passenger, plus any applicable airline penalties
• No-shows forfeit 100% of the ticket value with no credit or refund
• Date changes are subject to airline change fees plus a flytoglam.com service fee of $75 CAD per passenger
• Refunds, where applicable, are processed in 8–12 weeks and may take up to 6 months to appear on your statement

2. Hotel Bookings

• All hotel bookings are non-refundable unless a Free Cancellation rate was explicitly selected
• Cancellations made within 72 hours of check-in result in a full forfeiture of payment
• No-shows are charged 100% of the total booking value
• Early checkouts are non-refundable for remaining nights

3. Service Fees

• All flytoglam.com service fees are strictly non-refundable under any circumstances
• Service fees apply to every booking and are charged at the time of confirmation
• Payment processing fees are non-refundable
• No exceptions will be made to the service fee policy, including in cases of voluntary cancellation

4. Refund Processing

• Refunds, if approved, will be processed to the original payment method only
• Flytoglam.com must receive a written cancellation request at support@flytoglam.com before any refund is considered
• Refund requests submitted more than 24 hours after booking confirmation will not be considered
• Processing time is 8–12 weeks from approval; bank processing may take an additional 4–8 weeks
• Flytoglam.com reserves the right to deny refund requests at its sole discretion

5. Non-Refundable Payments

All payments made to flytoglam.com are non-refundable unless explicitly stated otherwise in writing at the time of booking. This includes promotional bookings, discounted fares, group bookings, and special offers. Initiating a chargeback or dispute with your bank without first contacting flytoglam.com will result in blacklisting and potential legal action for recovery of funds.

6. Force Majeure

In cases of force majeure events (natural disasters, pandemics, war, etc.), refund policies may be modified according to airline and supplier policies. We will work with you to find the best possible solution.

7. Contact Information

For cancellations and refund inquiries:

• Email: support@flytoglam.com
• Phone: 1.607.262.4337
• Hours: Monday–Sunday, 24 Hours